1. Shipping Speed Options
We offer the following shipping option:
- Standard Shipping: Estimated delivery within 5-10 business days after warehouse processing is completed.
- We are currently only shipping within the US.
- Kindly note the estimated time of arrival (ETA) displayed under each product card in your cart. This information is the most accurate and ensures transparency in our shipping process.
2. Shipping Costs
Shipping costs are calculated at checkout based on the order weight, destination, and chosen shipping method. We strive to provide competitive rates and transparent pricing.
Free shipping is available for all orders $75 and above within the US only.
3. Order Processing Time
Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
4. Tracking Information
Once your order ships, you’ll receive a confirmation email with tracking details. You can track your package using the provided tracking number.
5. Shipping Restrictions
- We currently ship within the United States only.
- Some items may have shipping restrictions due to size, weight, or legal regulations.
6. Lost or Delayed Shipments
While we make every effort to ensure timely delivery, occasionally, shipments may be delayed due to external factors (e.g., weather, carrier issues). If your package is significantly delayed, please reach out to our customer support team.
7. Returns and Refunds
For information on returns and refunds related to shipping, please refer to our Returns Policy.
8. Contact Us
If you have any questions or need assistance, feel free to contact our customer support team at info@shopislalily.com
